Privacy Policy
Last updated: February 2026
Legal entity: Orange Zest Inc., Ontario, Canada
Website: https://trove.is
The Short Version
Trove helps you understand how you actually show up — in life, love, and work. You play through real-world scenarios, and your choices do the talking. But that means we're working with some personal data, and you deserve to know exactly how.
What we collect: Your name, email, the choices you make during scenarios, your conversation responses, and how you interact with the experience. We also use analytics to understand Trove is being used overall.
How AI is involved: Your scenario choices and display name are processed by AI services (Anthropic and OpenAI) to generate personalized stories and insights in real time. Our agreements with these providers explicitly prohibit training on your data, and they automatically delete it within 30 days.
What we don't do: We don't sell your data and we don't share your behavioral patterns with advertisers. If that ever changes, you'll know — we'll update this policy and it will always require your explicit consent.
You're in control: Want everything deleted? Email us at support@trove.is and we'll remove your account and all associated data.
That's the gist.For the full details, read on below!
Full Privacy Policy
1. Who We Are
Trove ("we," "our," or "us") refers to Orange Zest Inc., based in Ontario, Canada. We operate the Trove platform, accessible at https://trove.is and its associated applications.
This Privacy Policy explains how we collect, use, store, and protect your information when you use Trove. By using our service, you agree to the practices described here.
2. Information We Collect
Account Information
When you create an account, we collect:
- Your display name
- Email address
- Pronouns (if provided)
- Authentication data through our identity provider (Google or Apple sign-in, or email/password)
Behavioral and Interaction Data
When you play through Trove scenarios ("Tangles"), we collect:
- Every choice you make within a scenario
- Your written responses in interactive conversations
- The sequence and pattern of your decisions
- We may also collect interaction signals such as response timing and revision patterns
This behavioral data is the core of how Trove works — it's what allows us to generate personalized insights about your patterns.
Automatically Collected Information
When you use Trove, we automatically collect:
- Device and browser information
- IP address (used for approximate location and analytics)
- Pages visited and actions taken within the app
- Session data and interaction events
- Error and performance data
3. How We Use Your Information
We use the information we collect to:
- Generate and adapt interactive scenarios in real time based on your choices
- Produce personalized behavioral insights and results
- Maintain your account and allow you to access your results over time
- Understand how people use Trove and improve the experience
- Communicate with you about the service (e.g., updates, support)
- Detect and prevent misuse of the platform
4. How AI Powers Trove
Trove uses artificial intelligence to create interactive experiences and generate personalized insights. Here's how it works:
What AI does in Trove:
Trove uses large language models (LLMs) from Anthropic and OpenAI to generate scenario content, adapt stories based on your choices in real time, and synthesize personalized behavioral insights from your decisions.
What data is sent to AI providers:
When you play a scenario, the following data is sent to our AI providers for processing:
- Your display name and pronouns
- Your choices and responses within the current scenario
- The conversation history within the current scenario
What is NOT sent to AI providers:
- Your email address
- Your authentication credentials
- Data from other scenarios you've played (each scenario is processed independently)
AI provider data practices:
- Anthropic: Does not train models on API customer data. Retains API inputs/outputs for up to 30 days for safety monitoring, then automatically deletes them.
- OpenAI: Does not train models on API customer data (default since March 2023). Retains API inputs/outputs for up to 30 days for abuse monitoring, then automatically deletes them.
Neither provider uses your Trove interactions to improve or train their AI models.
5. Third-Party Services We Use
We use the following third-party services to operate Trove:
| Service | Purpose | What They Access |
|---|---|---|
| Clerk | Account authentication | Email, name, OAuth profile data, login sessions |
| Convex | Database and backend infrastructure | All account and gameplay data (our primary data store) |
| Anthropic | AI-powered scenario generation and insights | Display name, pronouns, scenario choices and responses |
| OpenAI | AI-powered scenario generation and insights | Display name, pronouns, scenario choices and responses |
| PostHog | Product analytics and error tracking | Usage events, session data, device info, IP address, email (when authenticated) |
| Cloudflare | Hosting and content delivery | Share page URLs and public result data only |
We do not share your behavioral data with advertisers, data brokers, or marketing partners.
6. Analytics and Tracking
We use PostHog for product analytics to understand how people use Trove. This includes tracking events like page views, scenario completions, and feature usage. When you are logged in, analytics data may be associated with your account email.
We use cookies and similar technologies to maintain your login session and enable core functionality. We do not use advertising cookies or tracking pixels from ad networks.
7. How We Store and Protect Your Data
Your data is stored using Convex, a cloud database service. We use industry-standard security practices including encrypted connections (TLS) and access controls to protect your information.
Your behavioral data (scenario choices and results) is stored in our database for as long as you maintain your account, so you can access your results over time.
8. Data Retention
- Account data: Retained for as long as your account is active.
- Behavioral data (choices and results): Retained for as long as your account is active.
- AI provider data: Automatically deleted by Anthropic and OpenAI within 30 days of processing.
- Analytics data: Retained by PostHog in accordance with their data retention policies.
- Deleted accounts: When you request account deletion, we will remove your personal information and behavioral data from our active systems. Some data may persist in backups for a limited period.
9. Your Rights and Choices
Access and Deletion:
You can request access to or deletion of your personal data at any time by emailing us at support@trove.is. When you request deletion, we will remove your account, profile information, scenario choices, and behavioral results from our active systems.
Opt Out of Analytics:
You can block analytics tracking by using browser privacy settings or ad-blocking extensions that block PostHog.
10. Age Requirements
Trove is intended for users aged 16 and older. We do not knowingly collect information from anyone under 16. If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us and we will take steps to remove that information.
11. Data Transfers
Trove is operated by Orange Zest Inc. in Ontario, Canada. Our service providers (including database, AI, and analytics services) may process your data in the United States or other countries. By using Trove, you consent to the transfer and processing of your information in these jurisdictions.
12. California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
We do not sell your personal information.
To exercise these rights, contact us at support@trove.is.
13. European Users (GDPR)
If you are in the European Economic Area, you have additional rights including the right to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise these rights, contact us at support@trove.is.
Our legal basis for processing your data is your consent (by using the service) and our legitimate interest in operating and improving Trove.
14. Canadian Users (PIPEDA)
Trove is operated from Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access your personal information, request corrections, and withdraw consent for its use. To exercise these rights, contact us at support@trove.is.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the service or by email. Continued use of Trove after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Email: support@trove.is
Entity: Orange Zest Inc., Ontario, Canada